Floundr support
Email fishingapparelnetwork@gmail.com and include your iPhone model, iOS version and what happened. We read every message.
Contact us
Email: fishingapparelnetwork@gmail.com. A screenshot helps.
Restore a purchase
Open Floundr, go to More, then Floundr Pro, and tap Restore Purchases. Make sure you're signed in with the same Apple Account you subscribed with.
Cancel or change your subscription
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Floundr. You can switch between monthly and yearly or cancel. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for.
Refunds
Apple handles payments, so refund requests go to Apple at reportaproblem.apple.com.
Move your spots to a chartplotter
In Spots, use the export button to save a GPX file, then copy it to your chartplotter. Use import to bring waypoints from a GPX file into Floundr.
Delete your data
Your spots live on your iPhone and in your private iCloud. Delete a spot by swiping it in the Spots list. Deleting the app removes the copy on your phone; to remove the iCloud copy, open Settings, tap your name, then iCloud, Manage Account Storage (or Manage Storage), choose Floundr and delete its data. We don't hold a copy, so there's nothing for us to delete. See the privacy policy.
Location isn't showing
Open Settings, then Privacy & Security, Location Services, Floundr, and choose While Using the App. Turn on Precise Location for accurate coordinates.
Floundr is not for navigation. Use official charts and instruments.